Tagged: user experience

June 10, 2021 @ 6:38 pm By Omar Faridi  |  

Active.Ai, a conversational AI platform developed for financial services, and Glia, a provider of digital customer service, have teamed up in order to empower financial institutions with meeting their customers in the digital domain. Through the partnership, Active.ai and Glia will provide conversational AI services,… Read More

June 8, 2021 @ 10:00 pm By Omar Faridi  |  

Dreams, a provider of behavioral and engagement banking services for large financial institutions, has introduced its financial wellbeing platform with assistance from Ukraine’s commercial bank UKRSIBBANK BNP Paribas Group. Dreams’ financial wellbeing platform has been integrated into UKRSIBBANK’s mobile banking app, allowing its 2 million… Read More

June 6, 2021 @ 9:39 am By Omar Faridi  |  

The team at digital bank Revolut notes that being able to work effectively in a digital environment is very important for small businesses. After a year that challenged many SMEs globally to adapt and become more flexible due to the COVID outbreak, everything from customer… Read More

June 1, 2021 @ 10:26 pm By Omar Faridi  |  

Hong Kong-based insurance firm YF Life has partnered with HKBN Enterprise Solutions (HKBNES) in order to offer a Google Cloud-enabled Cantonese voice chatbot. The chatbot will be supporting insurance services and is expected to be introduced in early 2022. The chatbot uses Google Cloud‘s AI… Read More

May 30, 2021 @ 10:33 am By Omar Faridi  |  

Shruti Appiah, Senior Product Manager at IOHK, an organization focused on the ongoing development of Cardano (ADA) and various other initiatives, notes that when she logs into her stock trading apps to acquire exchange-traded funds (ETFs), she may face issues like the platform not being… Read More

May 10, 2021 @ 10:37 pm By Omar Faridi  |  

ADiLA Research Studio, the new business division of Axxiome (a global solutions provider for the financial services sector focusing on advisory in banking, complexity reduction and analytics), has published a second study on UX (user experience) when working with Fintech solution providers and with banks… Read More

May 6, 2021 @ 11:03 pm By Omar Faridi  |  

UK-based banking challenger Monzo notes in a recent product update that it’s now possible to send a payment reminder to someone you may have split a bill with (via the Fintech firm’s app). The Monzo team noted in a blog post: “As of today (May… Read More

April 29, 2021 @ 3:17 pm By Omar Faridi  |  

Leading digital investment platform Robinhood is facing numerous lawsuits from clients. The Fintech firm’s clients have been complaining about the lengthy delays when it comes to resolving their account issues. These problems have led to many users being unable to access their funds for months,… Read More

April 25, 2021 @ 12:38 pm By Omar Faridi  |  

Frank Rotman, who claims to be a 27+ year Fintech veteran and the Co-Founder of QED Investors, reveals that he talked to a bank executive who was “proud of finally getting to functional parity” with Fintech service providers in “a particular space” that financial tech… Read More

April 18, 2021 @ 11:00 pm By Omar Faridi  |  

We recently connected with Danial Daychopan, CEO and Founder of UK-based Plutus, a financial services provider that aims to bridge the gap between traditional fiat currencies and “upcoming” cryptocurrencies. Plutus says it offers the “best of both worlds,” which includes centralized fiat and non-custodial crypto,… Read More

April 17, 2021 @ 5:17 pm By Omar Faridi  |  

The team at Riskified, provider of an “all-in-one” e-commerce fraud prevention solution and chargeback protection service for “high volume and enterprise merchants,” notes that digital commerce businesses spend most of their budget on “customer acquisition, focusing on getting consumers to hit the ‘buy’ button.” While… Read More

March 26, 2021 @ 2:00 pm By Omar Faridi  |  

We recently caught up with Len Covello, CTO at Engage People, a global loyalty tech company. Covello explained how loyalty points are an often-overlooked alternative payment option. Covello talked about how the demand for having the flexibility to pay with points as easy as credit… Read More

March 25, 2021 @ 1:21 pm By Omar Faridi  |  

The team at Blend, which provides digital lending technology, has shared some important features which can help provide “the best online banking experience.” As noted in a blog post by Blend, online banking clients are increasingly expecting interactions to be a lot simpler, faster, and… Read More

March 20, 2021 @ 10:25 pm By Omar Faridi  |  

The team at SadaPay, a Pakistan-based online payments provider, notes that when products are developed with technology at the “core of the value proposition,” the customer interactions “tend to be digital as well.” As mentioned in a blog post by the Fintech firm, the human… Read More

March 13, 2021 @ 4:29 pm By Omar Faridi  |  

Ali Ahsan writes in a blog post published by global Fintech firm Circle that the Internet started off in 1969 as a government initiative known as ARPANET. As explained by Ahsan, ARPANET was established to allow researchers to share important information with each other. He… Read More

March 10, 2021 @ 9:18 pm By Omar Faridi  |  

Deepu K Sasidharan, Developer Advocate at payments platform Adyen (AMS:ADYEN), notes that the Payment Request API and the Payment Handler API are new W3C web standards that aim to make the payments process easier on websites. Sasidharan explains that these new standards aim to provide… Read More

March 8, 2021 @ 9:50 pm By Omar Faridi  |  

Ari Paul, CIO of BlockTower Capital, a company focused on bringing professional trading and portfolio management to cryptocurrency, predicts that we might have 5% of the world owning crypto-assets by the end of this bull run (ahead of Internet adoption back in 2000). $1T+ market… Read More

March 2, 2021 @ 12:35 am By Omar Faridi  |  

Payments platform Adyen (AMS:ADYEN) notes that during times like these, it can be challenging to find the “headspace” to map out business growth plans. Adyen also mentioned that it can be difficult to know where exactly to start. The Fintech firm  thinks that what we… Read More

February 27, 2021 @ 7:02 pm By Omar Faridi  |  

San Francisco-based Blend, which claims to offer market-leading digital lending technology that makes the process of acquiring a loan simpler, faster, and safer, notes that in the increasingly competitive lending sector, it’s now more important than ever to work with technology that provides your clients… Read More

February 27, 2021 @ 9:48 am By Omar Faridi  |  

US-based digital asset exchange Gemini says it’s committed to providing an “excellent” customer experience. Gemini states that being accessible to their users and “prompt” with their responses to customer support requests or inquiries remains a “top” priority at the exchange. Recently, the company’s customer support… Read More