Tagged: customer service

63% of European Consumers Abandoned their Financial Applications due to Difficult Onboarding Process: Survey

Signicat, the trusted digital identity firm, has shared new research which reveals that 63% of European consumers have abandoned financial applications during the past year. Signicat’s survey was carried out in May and June 2020 which was during the Europe-wide COVID-19 lockdowns or restrictions. The… Read More

60% of Major Global Banks have Shortened Opening Hours of Branches, Many Banks Offering Fully Digital Processes: Report

Digital Banking Maturity (DBM) is a global accelerator that assists banking institutions with responding to change. Digital Banking Maturity is the largest global digital banking study, offering an extensive “outside-in ’mystery shopper’ assessment of retail banks’ digital channels and furthering discussion about future developments,” according… Read More

Cale Johnston from Fintech Firm ClickSwitch Reveals that Banking Challengers are Now Interested Only in Handling Direct Deposits

ClickSwitch, a U.S. fintech that claims it simplifies and automates the switch of direct deposits and recurring payments for financial institutions’ new and existing account holders, recently acquired $2 million through its Series B investment round led by USAA subsidiary. The investment round brings ClickSwitch’s… Read More

Banks Should Lean on Digital Footprint as Much as Physical Presence to Effectively Serve More Clients, BBVA Exec Explains

Jose Luis Elechiguerra, Head of Client Solutions at BBVA US (NYSE:BBVA), which is originally a Spanish multinational financial services company based in Madrid and Bilbao, Spain with nearly €700 billion in assets, suggests that banks should “lean on a digital footprint as much as a… Read More

Digital Commerce and Fintech Platforms with Experience-Centric Models Enable “Long-Term Value Creation”: Report

Digital commerce platforms with experience-centric models are attractive to investors because of their focus on “long-term value creation,” according to a report from KPMG. Other businesses are also taking advantage of the benefits of experience-centric models, including ridesharing apps, media channels, Edtech companies, healthcare service… Read More

UK based P2P Lender RateSetter Is Reportedly Struggling to Process Withdrawal Requests from Investors

An investor has reportedly been attempting to get her funds out of one of the UK’s largest peer to peer (P2P) lending platforms, RateSetter, since August 2020. According to a report from the Guardian, the investor (Michelle Johnson) was told by RateSetter’s management that her… Read More

Indian Multinational Financial Firm ICICI Bank Appears to be Struggling to Process Digital Payments

ICICI Bank Ltd., an Indian multinational banking and financial services firm, appears to be struggling when it comes to handling payments. The bank’s customers have been complaining that their payments were not being processed. They noted via social media that they’re experiencing issues with accessing… Read More

Digital Bank Revolut Experiences Technical Issues, Customers Complain about Not Getting Salaries Deposited on Time

Customers of UK-based Fintech Unicorn Revolut have reportedly experienced delays when trying to get their salaries which were supposed to be paid this past Friday (August 28, 2020). Users had been complaining about having been left in the dark as they might not have received… Read More

HSBC Bank USA Introduces Apple Business Chat via LivePerson’s Cloud Platform to Enhance Digital Banking Experience

The global COVID-19 crisis has limited the ability of consumers to visit physical bank branch locations to take care of their banking needs or requirements. Customer service departments at banks have seen a dramatic increase in calls from clients who may have many questions and… Read More

Monzo Reportedly Set to Shut Down Las Vegas Customer Support Office Amidst COVID-19 Pandemic

UK-based challenger bank Monzo is reportedly set to shut down its customer support office in Las Vegas. As previously reported, the company announced the launch of the office in the summer of 2018. The customer support team was created to help Monzo scale its customer service… Read More

Marie Tatibouet: CMO at Digital Asset Firm Gate Technology Reveals Important Security Measures for Operating Secure Crypto Exchanges

We recently caught up with Marie Tatibouet, CMO at Gate Technology, the parent company of crypto-asset exchange Gate.io and Wallet.io. Tatibouet, a management postgraduate from the Emlyon Business School, talked about the security measures that Gate.io has implemented to help protect users’ assets. She also… Read More

Brief: NakedWines Dubbed Winner of a Gold Stevie Award for Innovation in Customer Service

Earlier this month, crowdfunding platform NakedWines was named winner of a Gold Stevie Award for Innovation in Customer Service at the tenth annual Stevie Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, March 4 at… Read More

Brief: loanDepot Launches Product And Consumer Experience Team

loanDepot on Wednesday announced the launch of its consumer experience and product development team with the appointment of Tim Von Kaenel as chief product officer, Rick Medeiros as chief digital officer and Helen Wang as head of consumer experience, according to a recent press release. The appointment… Read More

Farallon Brings Crowdfunding To Established Brands

A new crowdfunding site has launched and it is geared specifically toward brands. It’s called Farallon, and it aims to amplify some of the tangential benefits of crowdfunding – namely market testing and crowdsourced feedback. Farallon founder Alex Blunk believes that niche-focused crowdfunding sites will… Read More

Indiegogo VS RocketHub: Which Crowdfunding Site Should You Choose?

Entrepreneurs who want a flexible crowdfunding site where they can keep any money they raise usually choose one of two platforms: Indiegogo and RocketHub. Both of these platforms allow anybody to post projects and their fee structures are similar. So which site is a better… Read More

Send this to a friend