Tagged: glia

November 3, 2023 @ 10:40 am By Omar Faridi  |  

Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automation on a single platform, is offering new generative AI tools to help financial institutions drive efficiency and improve the customer experience in a safe, secure way. Justin DiPietro, Co-Founder and Chief Strategy Officer of… Read More

April 28, 2023 @ 3:06 pm By Omar Faridi  |  

Glia, the provider of Digital Customer Service (DCS), announced a voice banking solution for the Glia Interaction Platform. The new feature is “an extension to its turnkey AI-powered Glia Virtual Assistants (GVAs) to support dial-in phone interactions.” This provides “a single, native virtual assistant across… Read More

November 1, 2022 @ 6:17 pm By Omar Faridi  |  

Glia, the provider of Digital Customer Service (DCS), has teamed up with Finastra, a global provider of financial software applications and marketplaces, “to help financial institutions to improve the digital customer experience.” Via its FusionFabric.cloud platform and Fusion Digital Banking solution, Finastra will “offer Glia’s… Read More

August 22, 2022 @ 10:33 pm By Omar Faridi  |  

Glia, which claims to be the leader in Digital Customer Service (DCS), and Veritran, a  global Low-Code solutions provider, announced a partnership “to offer digital-first customer support to financial institutions worldwide.” The partnership “integrates Glia’s seamless Digital Customer Service (DCS) solution with Veritran’s suite of… Read More

June 26, 2022 @ 3:15 pm By Omar Faridi  |  

Glia, the provider of Digital Customer Service, has acquired Finn AI, the AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies “by making Finn AI’s proven conversational AI solutions an integral part of Glia’s …… Read More

October 20, 2021 @ 4:21 pm By Omar Faridi  |  

Glia, a provider of Digital Customer Service, has announced that Liberty Bank has chosen its Digital Customer Service platform. By leveraging Glia’s platform, the bank will be able to digitize its customer service model, “resulting in an easier, more streamlined customer experience as well as… Read More

June 10, 2021 @ 6:38 pm By Omar Faridi  |  

Active.Ai, a conversational AI platform developed for financial services, and Glia, a provider of digital customer service, have teamed up in order to empower financial institutions with meeting their customers in the digital domain. Through the partnership, Active.ai and Glia will provide conversational AI services,… Read More