Mortgage Lenders Find Happier Customers As Applications Rise: JD Power
According to the J.D. Power 2025 U.S. Mortgage Origination Satisfaction Study, mortgage lenders have evolved from a transactional, volume-at-all-costs approach to adopt more consultative, advisory-style engagements with customers. That shift is paying off in the form of significantly higher customer satisfaction scores, improved trust and… Read More
Read more in: Fintech, Real Estate | Tagged Bruce Gehrke, customer service, jd power, mortgages