Tagged: cx

April 21, 2023 @ 11:19 am By Omar Faridi  |  

Insurtech firm Qover is pleased to announce the appointment of its first Chief Customer Officer (CCO) Ed Ackerman. The CCO will be “responsible for developing and implementing customer-centric strategies that enhance the overall customer experience.” As a growth- and customer-focused professional, Ed Ackerman has “been… Read More

April 12, 2023 @ 3:12 pm By Omar Faridi  |  

Digital River, which claims to be an experienced global commerce enabler for established and fast-growing brands, announced it is now offering Afterpay and Clearpay to address growing consumer interest in buy-now-pay-later (BNPL) options. The new offerings “represent an expansion of Digital River’s already robust portfolio… Read More

April 9, 2023 @ 6:59 pm By Omar Faridi  |  

Backbase, the global fintech focused on Engagement Banking, has partnered An Binh Bank (ABBANK) to transform the banking experiences “for millions of Vietnamese customers.” Supported by their local partner CMC Technology and Solution, Backbase will deliver the full suite of the Engagement Banking Platform, “which… Read More

March 22, 2023 @ 8:49 pm By Omar Faridi  |  

The Mastercard Engage partner network helps connect customers with technology partners “to build innovative guest checkout and point-of-sale solutions that deliver consumer choice.” Mastercard continues “to enable greater payments acceptance, nearly doubling its number of acceptance locations to more than 90 million in the last… Read More

March 20, 2023 @ 9:58 pm By Omar Faridi  |  

Sopra Banking Software (SBS), the global fintech company creating a new breed of banks to power financial services in every industry, announced the consumer-focused findings of its second annual Digital Banking Experience (DBX) Report. This year’s report, “produced in partnership with Forrester and IPSOS, reveals… Read More

March 12, 2023 @ 3:17 pm By Omar Faridi  |  

Prove Identity, Inc., which claims to be the leader in digital identity, announced a partnership with Bitstamp, the “longest-running” cryptocurrency exchange, to further strengthen its security and compliance controls while also expediting its user onboarding process. ‍Prove will enable Bitstamp US users “to streamline account… Read More

March 10, 2023 @ 5:39 pm By Omar Faridi  |  

Nationwide Building Society has selected Accenture (NYSE: ACN) and Form3 to transform its digital payments infrastructure through the adoption of “a cloud native platform, aiming to enhance the customer experience with seamless, secure and fast transactions.” As digital payments continue to grow, the cost-efficient solution… Read More

March 8, 2023 @ 10:34 pm By Omar Faridi  |  

Onbe, a corporate disbursements platform, published its 2023 Future of Payments Survey, finding that digital payments continue “to drive US consumer preferences in today’s connected economy.” 70% of respondents prefer “to receive payments digitally and 73% prefer to shop and pay with digital methods, including… Read More

March 5, 2023 @ 10:17 am By Omar Faridi  |  

Financial Plus Credit Union, a $1.2B credit union with 11 branches across Michigan,  announced a partnership with MANTL, a provider of account origination solutions, to improve its member experience and back-office automation. Financial Plus Credit Union will leverage MANTL for Credit Unions “to enhance its… Read More

March 4, 2023 @ 1:23 pm By Omar Faridi  |  

According to FundGuard, its SaaS investment accounting platform “enables clients to leverage modern cloud and AI capabilities reducing costs, automating workflows, and driving an increased customer experience with access to meaningful data in real-time.” The partnership “integrates SIX’ end-of-day market prices, core security master data and… Read More

March 3, 2023 @ 10:47 am By Omar Faridi  |  

Kraken is pleased to announce that Kraken’s OTC Portal is now integrated within Kraken Pro. This integration “allows OTC clients to access the features and functionality they know and love from our OTC Desk via a fully automated, self-service UI.” You may access the OTC… Read More

February 8, 2023 @ 12:17 pm By Omar Faridi  |  

Larky, a Fintech provider helping financial institutions connect with their audience in the right place and at the right time, announced its launch with Marshfield, Wis.-based Forward Bank. The bank has introduced Larky’s nudge push notifications in order to provide its account holders with more… Read More

February 4, 2023 @ 4:27 pm By Omar Faridi  |  

  There’s a lot of frustration when credit card readers “do not respond to a customer’s dips, taps and swipes—or require a reset halfway through a transaction.” According to the J.D. Power 2023 U.S. Merchant Services Satisfaction Study, the small business owners “who are fighting… Read More

January 2, 2023 @ 5:01 pm By Omar Faridi  |  

Millions of consumers are offering financial support to friends and family members residing abroad. However, when it comes to getting those (remittances) to the intended recepients, it is a lot more costly than it should be, according to an update from Fintech firm Wise (LSE:WISE)…. Read More

December 30, 2022 @ 11:00 am By Omar Faridi  |  

In 2022, Binance claims it ramped up its regulatory compliance and user protection initiatives. By working collaboratively with regulators worldwide, Binance reveals it has “secured registrations and licenses in 14 jurisdictions as of the end of 2022.” To further reinforce their commitment to fight against… Read More

December 21, 2022 @ 5:30 pm By Omar Faridi  |  

Finastra announced that Mechanics Cooperative Bank, a Massachusetts-based financial institution with more than $645 million in assets, has selected Finastra Payments To Go “to introduce new business payments services and enhance the customer experience.” The multi-rail payments hub “empowers Mechanics Cooperative Bank to leverage the… Read More

November 11, 2022 @ 4:27 pm By Omar Faridi  |  

TrueAccord Corp, a debt collection company using machine learning-powered digital recovery solutions to improve consumer experience, announced it “joined the Visa Fintech Partner Connect program.” Through Visa Fintech Partner Connect, TrueAccord “is Visa Ready certified.” This certification helps technology companies “build and launch payment solutions… Read More

November 10, 2022 @ 11:01 pm By Omar Faridi  |  

Bitso, the cryptocurrency platform in Latin America, with more than 6 million users, “will enable users of its app from the entire region who travel to Argentina to pay for their purchases with crypto through QR, a very widespread payment method in the country.” This… Read More

November 6, 2022 @ 5:34 pm By Omar Faridi  |  

Binance claims that it exists “to make crypto available to as many people as possible, as well as to serve as the easiest-to-use infrastructure services provider in the blockchain industry.” As part of that mission, Binance has partnered with Ledger “to bring different strands of… Read More

November 3, 2022 @ 7:07 am By Omar Faridi  |  

Moneythor, a solution provider of personalized customer experiences for banks and embedded financial services firms, announced at the Singapore FinTech Festival (SFF) the launch of “a wealth & portfolio management add-on module to its award-winning data-driven personalization and digital engagement solution.” Blending enterprise-scale technology with… Read More