Tagged: jd power

January 20, 2026 @ 8:17 am By Tony Zerucha  |  

Rising consumer interest in digital wallets, debit and credit cards, BNPL and even cryptocurrency has small business owners accepting more forms of payment than ever before, which puts third-party merchant services providers at the center of their livelihoods. According to the J.D. Power 2026 U.S…. Read More

November 16, 2025 @ 1:29 pm By Tony Zerucha  |  

According to the J.D. Power 2025 U.S. Mortgage Origination Satisfaction Study, mortgage lenders have evolved from a transactional, volume-at-all-costs approach to adopt more consultative, advisory-style engagements with customers. That shift is paying off in the form of significantly higher customer satisfaction scores, improved trust and… Read More

November 1, 2025 @ 1:18 am By Tony Zerucha  |  

Small business owners are feeling positive about their businesses and the broader economy, and that goodwill is showing up in steadily improving satisfaction with their primary banks, according to the J.D. Power 2025 U.S. Small Business Banking Satisfaction Study, released this week. However, despite reaching a… Read More

July 24, 2025 @ 10:41 pm By Tony Zerucha  |  

With the average 30-year mortgage rate in the United States continuing to hover near recent highs of 6.8%, homeowners might be expected to feel some tension with their mortgage company. However, high rates alone do not explain why customer satisfaction scores for mortgage servicers are significantly… Read More

July 2, 2025 @ 10:12 am By Tony Zerucha  |  

New research from JD Power reveals that the overall financial health of retail bank customers in the United States declined in May following two consecutive months of improvement as they confront an uncertain economy and persistently high cost of goods. The top reasons cited among those… Read More

March 31, 2025 @ 10:33 pm By Tony Zerucha  |  

In an uncertain economic environment in which overall consumer financial health, total deposits, annual household income and total investments are declining, retail bank customer satisfaction is on the rise. According to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, released this week, this counterintuitive improvement… Read More

December 8, 2024 @ 4:23 pm By Tony Zerucha  |  

While 83% of U.S. small businesses expect more good than bad things to happen for their companies, 51% are categorized as financially unhealthy. Among those who are financially unhealthy, 61% are carrying revolving debt on their business credit cards, and  63% are borrowing with those cards… Read More

November 25, 2024 @ 9:32 am By Tony Zerucha  |  

Released last week, the J.D. Power 2024 U.S. Wealth Management Digital Experience Study finds that more full-service and self-directed wealth management clients than ever have come to expect tailored guidance on how to meet personal financial goals from the digital channels offered by their wealth… Read More

November 9, 2024 @ 1:40 pm By Tony Zerucha  |  

More than one-fourth (29%) of bank customers and 22% of credit card customers have experienced fraudulent activity on their accounts in the past 12 months, according to the inaugural J.D. Power U.S. Financial Protection Satisfaction Study. As financial fraud continues to escalate, how financial institutions… Read More

October 31, 2023 @ 6:43 pm By Omar Faridi  |  

Small business owners are more optimistic about the future than they were a year ago, with slightly more than half (54%) “saying their business is financially healthy, but inflation is still having a negative effect.” According to the J.D. Power 2023 U.S. Small Business Banking… Read More

August 17, 2023 @ 11:32 am By JD Alois  |  

Credt card debt is now over $1 trillion, having increased by $45 billion from April to June this year. This has led to some concerning as well as interesting trends, according to a report by JD Power. In the Credit Card Satisfaction Survey, results indicate… Read More

June 6, 2022 @ 9:39 am By JD Alois  |  

Consumers really do not like their banks, nor credit cards, and with the stumbling economy perception of these financial services providers is getting worse, according to JD Power.  In a recent statement by the research firm, the situation is described as a “perfect storm” regarding… Read More

April 12, 2022 @ 10:31 am By JD Alois  |  

Why should you use a traditional bank over a Fintech – either a neobank (non-chartered financial service provider) or a digital bank (chartered). Good question. Old banks tend to have lots of physical locations and lots of employees that are expensive to keep on staff…. Read More

May 4, 2020 @ 7:35 am By Omar Faridi  |  

Mobile and online banking users have increased significantly due to the COVID-19 pandemic. This, as banks across the globe have taken measures to limit or restrict in-person visits to physical branches, in order to prevent the further spread of the Coronavirus. A recent J.D. Power… Read More

December 4, 2019 @ 10:04 am By Omar Faridi  |  

Investors are not satisfied with mobile apps offered by brokerage firms. Client satisfaction with wealth technology (WealthTech) apps is considerably behind those provided by various other consumer financial firms, such as credit cards, retail banks and insurance. This, according to the recently published J.D. Power’s… Read More

August 6, 2019 @ 9:22 pm By JD Alois  |  

According to a recent survey, in Singapore digital banking has some pent up demand. JD Power has published a brief retail banking satisfaction study and, according to their numbers, 65% of consumers are interested in opening digital bank accounts. This is an increase from the… Read More