Tagged: J.D. Power

April 12, 2025 @ 11:16 am By Tony Zerucha  |  

Recent research from J.D. Power shows most retirement plan providers offer a poor digital experience to their customers. J.D. Power’s 2024 U.S. Retirement Plan Digital Experience Study is available here. Just 21% of retirement websites and mobile apps are living up to customer expectations for… Read More

March 24, 2025 @ 4:51 pm By Tony Zerucha  |  

According to the redesigned J.D. Power 2025 U.S. Investor Satisfaction Study, younger, value-conscious do-it-yourself (DIY) investors who were supposed to drive the transformation of the industry are actively seeking the guidance of live professional advisors in an increasingly uncertain economy. “For younger generations of investors who’ve… Read More

February 7, 2025 @ 11:04 am By Tony Zerucha  |  

According to a new J.D. Power report, more small business owners apply surcharges to customer purchases when using debit and credit cards, digital wallets, BNPL and cryptocurrency. The J.D. Power 2025 U.S. Merchant Services Satisfaction Study found that 34% of merchants are adding fees for… Read More

December 22, 2024 @ 12:48 pm By Tony Zerucha  |  

Customers of the nation’s largest national bank brands have higher levels of confidence that they can meet their financial needs and support them in challenging times, which helps to improve customer satisfaction and increase trust. According to the J.D. Power 2024 U.S. National Banking Satisfaction… Read More

December 21, 2024 @ 5:36 pm By Tony Zerucha  |  

The following was provided by J.D. Power: As we approach the end of the year, the major storylines that have developed in the credit card industry are creating ripple effects through the entire financial landscape. Even as inflation has dropped to its lowest level since February… Read More

December 8, 2024 @ 10:23 pm By Tony Zerucha  |  

Insurers have learned that investments in app development pay off in happy customers, the J.D. Power 2024 U.S. Claims Digital Experience Study reveals. Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as… Read More

November 5, 2024 @ 2:38 pm By Tony Zerucha  |  

According to the J.D. Power 2024 U.S. Small Business Banking Satisfaction Study released this week, overall customer satisfaction among small business owners has surged 20 points (on a 1,000-point scale) this year as economic outlooks continue to improve, and banks have stepped up their game… Read More

October 27, 2024 @ 5:51 pm By Tony Zerucha  |  

A new report from J.D. Power analyzes if mortgage customers are prepared for AI-powered chatbots. The signs are encouraging. Artificial intelligence (AI) is here to stay. Three-fourths of business leaders say they are planning to escalate their AI investments as they see its potential to redefine… Read More

September 8, 2024 @ 6:56 pm By Tony Zerucha  |  

Results of a recent J.D. Power survey suggest consumers are growing more comfortable with artificial intelligence in financial services, but the concept isn’t over the hump just yet. J.D. Power surveyed more than 2,000 financial services customers in the United States about their utilization and… Read More

June 16, 2024 @ 6:23 am By Omar Faridi  |  

With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents “on every dollar of premium they collect—sky-high premiums do not appear to be leveling off anytime soon.” According to the J.D. Power 2024 U.S…. Read More

December 14, 2023 @ 3:55 pm By Omar Faridi  |  

Against a backdrop of shrinking margins and strained profitability, auto lenders need to do everything they can “to deliver stand-out customer experiences while reducing administrative costs,” according to a research report. While similar businesses, such as retirement plan administrators, property and casualty (P&C) insurers and… Read More

November 27, 2023 @ 5:05 pm By Omar Faridi  |  

It’s not just Millennials and Gen Z with do-it-yourself brokerage accounts “driving the trend toward increased use of digital wealth management tools; the digital channel has become central to the client experience for all types of investors, with mobile apps leading the way.” According to… Read More

November 11, 2023 @ 9:11 am By Omar Faridi  |  

With macroeconomic conditions continuing to make it difficult for auto lenders to maintain or increase profitability, all eyes have “turned to digital channels as the most cost-effective and efficient means to do so.” According to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study, released… Read More

October 23, 2023 @ 9:32 pm By Omar Faridi  |  

It’s been several years since financial services upstarts reimagined buy now pay later (BNPL) as a point-of-sale (POS) payment method. Since then, this once-obscure way of transacting has “been placed front and center at the checkout by merchants worldwide, and 28% of U.S. consumers now… Read More

June 8, 2023 @ 8:37 am By Omar Faridi  |  

After more than a decade of significant investment in mobile apps and websites, many U.S. banks and credit card providers have mastered the basics of digital transaction management and are now turning their attention to more advanced “super tools.” According to a series of recent… Read More

March 27, 2023 @ 10:39 pm By Omar Faridi  |  

As April 18 looms,  banks are turning to tech to help customers ease their tax anxiety, according to an update from J.D. Power. It’s been an “arduous” year for banking customers in the United States, the report noted. Between historically high inflation and wading through… Read More

March 20, 2023 @ 8:14 am By Omar Faridi  |  

Buy Now Pay Later (BNPL) usage continues to grow, but “not all these payment plans are experiencing the same level of customer engagement,” according to an update shared with CI. By the end of 2021, shoppers had “spent more than $20 billion using BNPL, and,… Read More

February 4, 2023 @ 4:27 pm By Omar Faridi  |  

  There’s a lot of frustration when credit card readers “do not respond to a customer’s dips, taps and swipes—or require a reset halfway through a transaction.” According to the J.D. Power 2023 U.S. Merchant Services Satisfaction Study, the small business owners “who are fighting… Read More

May 5, 2021 @ 1:11 pm By Samantha Hurst  |  

  NextCar Holding Company Inc. (NXCR), a fintech and insurtech vehicle subscription platform, announced on Wednesday it has partnered with data analytics and consumer intelligence provider J.D. Power to bring proprietary data solutions, vehicle valuation, and consumer sunlight to support and strengthen its vehicle subscription… Read More

December 4, 2019 @ 10:04 am By Omar Faridi  |  

Investors are not satisfied with mobile apps offered by brokerage firms. Client satisfaction with wealth technology (WealthTech) apps is considerably behind those provided by various other consumer financial firms, such as credit cards, retail banks and insurance. This, according to the recently published J.D. Power’s… Read More