Tagged: chatbots

AI’s Use in Customer Service to Grow in 2022, Extend Into More Functions: TelcoSwitch CEO

Look for the use of artificial intelligence (AI) in customer service to grow in 2022 TelcoSwitch CEO Russell Lux said. The growth will continue with automated chatbots which are deployed in customer contact centres and will extend to call analytics. The importance of both have… Read More

Uruguay’s Kona, which Enhances Customers’ Banking Experience with AI, Machine Learning, Chatbots, Signs Contract with Canadian Bank

Uruguay’s Kona, a company focused on enhancing customer experience with machine learning (ML) enabled solutions for businesses, which includes chatbots and various cognitive solutions for call centers, has reportedly landed a deal with a major Canadian bank. Established in Montevideo, and now headquartered in Toronto,… Read More

Fintech Adoption in China Remains Strong due to Increased Use of AI, Digital Wallets, WealthTech, Robo-Advisory Services by Businesses: Report

Guided by the government’s Fintech focused development plan and innovation strategy, China is reportedly leading the charge when it comes to establishing financial technology businesses in the country. A recent survey of business Fintech usage, performed by CPA Australia, an established accounting firm, reveals that… Read More

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