Tagged: jdpower

August 13, 2025 @ 9:17 am By Omar Faridi  |  

The tax preparation industry is undergoing a transformative period, driven by evolving customer expectations and technological advancements. The J.D. Power U.S. Tax Preparation Satisfaction study provides a look at customer satisfaction among both do-it-yourself (DIY) and professionally advised tax filers. This survey evaluates key performance… Read More

July 25, 2025 @ 2:16 pm By Omar Faridi  |  

Customer satisfaction remains a critical benchmark for industries striving to adapt to evolving consumer expectations. J.D. Power’s U.S. Mortgage Servicer Satisfaction Study and 2025 China Sales Satisfaction Index (SSI) Study offer insights into the challenges and opportunities facing the mortgage and automotive sectors, respectively. Released… Read More

August 16, 2024 @ 1:14 pm By Omar Faridi  |  

The points, miles and perks that have come to define the modern credit card marketing playbook are being replaced by cashback rewards and lower fee cards as cardholder financial health1 grows increasingly strained. According to the J.D. Power 2024 U.S. Credit Card Satisfaction Study, “only… Read More

June 8, 2024 @ 4:33 pm By Omar Faridi  |  

Despite more customers than ever interacting with their banks and credit card providers via mobile apps and websites in Canada—and investment continuing to pour into the user experience of those digital channels—customer satisfaction with those tools is not improving. This, according to an update from… Read More

April 1, 2024 @ 12:31 pm By Omar Faridi  |  

U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study, released recently, consumer trust in retail banks “has declined significantly during the past two years, with unexpected fees,… Read More

March 3, 2024 @ 6:13 pm By Omar Faridi  |  

Although the rapid rise of Buy Now Pay Later (BNPL) services has been accompanied by a growing chorus of concern about runaway consumer debt, the customers who are using these services are growing “increasingly satisfied with their experiences.” According to the J.D. Power 2024 U.S…. Read More

January 2, 2024 @ 8:27 am By Omar Faridi  |  

Total new-vehicle sales for December 2023, including retail and non-retail transactions, are projected to reach 1,396,700 units, a 13.2% increase from December 2022, according to a joint forecast from J.D. Power and GlobalData. As noted in the research report, December 2023 has 26 selling days,… Read More

December 14, 2023 @ 3:55 pm By Omar Faridi  |  

Against a backdrop of shrinking margins and strained profitability, auto lenders need to do everything they can “to deliver stand-out customer experiences while reducing administrative costs,” according to a research report. While similar businesses, such as retirement plan administrators, property and casualty (P&C) insurers and… Read More

November 27, 2023 @ 5:05 pm By Omar Faridi  |  

It’s not just Millennials and Gen Z with do-it-yourself brokerage accounts “driving the trend toward increased use of digital wealth management tools; the digital channel has become central to the client experience for all types of investors, with mobile apps leading the way.” According to… Read More

November 11, 2023 @ 9:11 am By Omar Faridi  |  

With macroeconomic conditions continuing to make it difficult for auto lenders to maintain or increase profitability, all eyes have “turned to digital channels as the most cost-effective and efficient means to do so.” According to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study, released… Read More

October 31, 2023 @ 6:43 pm By Omar Faridi  |  

Small business owners are more optimistic about the future than they were a year ago, with slightly more than half (54%) “saying their business is financially healthy, but inflation is still having a negative effect.” According to the J.D. Power 2023 U.S. Small Business Banking… Read More

October 23, 2023 @ 9:32 pm By Omar Faridi  |  

It’s been several years since financial services upstarts reimagined buy now pay later (BNPL) as a point-of-sale (POS) payment method. Since then, this once-obscure way of transacting has “been placed front and center at the checkout by merchants worldwide, and 28% of U.S. consumers now… Read More

September 18, 2023 @ 11:52 am By Omar Faridi  |  

The unstable financial markets in the United States during the past few years have people keeping a wary eye on their retirement accounts and, increasingly, they are doing so via mobile apps, the team at J.D. Power notes. According to the J.D. Power 2023 U.S…. Read More

September 2, 2023 @ 10:11 am By Omar Faridi  |  

Whether consumers have swiped, tapped, dipped, waved a wrist or held a device near a card reader at a retail location in recent months, the chances are good “that they’ve used some form of digital, point-of-sale (POS) payment option in addition to cash.” According to… Read More

June 26, 2023 @ 7:32 am By Omar Faridi  |  

A newly released TransUnion and J.D. Power study shows that while most remain in positive equity positions, potential risk is “increasing among some consumers and lenders.” A return to a vehicle environment “closer to the pre-pandemic norm has allowed for inventories to replenish and for… Read More