Tagged: chargebacks

June 18, 2025 @ 7:06 pm By Omar Faridi  |  

Riskified (NYSE: RSKD), a global enabler of e-commerce fraud prevention and risk intelligence, shared new insights from a live survey conducted at its flagship event, Ascend 2025, at the 1 Hotel Brooklyn Bridge in New York City. The survey results highlight key challenges and “opportunities… Read More

May 26, 2025 @ 2:34 pm By Omar Faridi  |  

Chargebacks911, a global firm specializing in dispute resolution and chargeback prevention, is warning UK merchants that inflationary pressures, trade disruption, and weakening consumer confidence “are creating the perfect conditions for a sharp rise in chargeback abuse.” As household budgets shrink and financial anxiety grows, more… Read More

May 9, 2025 @ 6:00 pm By Tony Zerucha  |  

Visa’s Acquirer Monitoring Program (VAMP) is causing problems for acquirers and merchants, both for its design and its rollout. While the motivation to limit losses is understandable, Accertify’s director of global product management, Michael Mallon, said customer frustration is too. Visa said VAMP combines five… Read More

April 18, 2025 @ 8:12 am By Omar Faridi  |  

Regulation is a hot topic in the US and UK, with massive changes over recent months, but what effect will this have on consumers. Monica Eaton, Founder and CEO of Chargebacks911, explores Trump’s impact on the regulators and what effect he is having across the… Read More

March 5, 2025 @ 11:31 am By Omar Faridi  |  

Friendly fraud has become a pressing issue for businesses, particularly in the fast-evolving world of e-commerce. This, according to a new report released by Juniper Research. Unlike traditional fraud involving stolen payment details, friendly fraud occurs when legitimate customers dispute valid transactions, often claiming non-delivery… Read More

January 21, 2025 @ 8:18 am By Tony Zerucha  |  

Socure, a provider of artificial intelligence for digital identity verification, sanction screening and fraud prevention, this week unveiled research revealing that one in eight Americans (13%) committed first-party fraud over the 2024 holiday shopping season. First-party fraud, sometimes referred to as “friendly fraud,” occurs when consumers exploit return and refund policies… Read More

December 26, 2024 @ 8:07 am By Omar Faridi  |  

A survey conducted by Chargebacks911, the chargeback tech provider, revealed that on average, a significant 45% or nearly half of all chargebacks filed against merchants stem from misuse or outright abuse—a practice commonly referred to as “friendly fraud.” Major card networks like Visa and Mastercard… Read More

March 26, 2024 @ 2:32 pm By Omar Faridi  |  

Riskified (NYSE:RSKD), a firm focused on fraud prevention and risk intelligence,  unveiled Chargeback Challenges and What You Can Do About Them: Global Insights 2024, a survey conducted in partnership with Paladin Fraud of over 300 ecommerce chargeback managers worldwide to “explore how the rising rates… Read More

January 14, 2024 @ 4:12 pm By Omar Faridi  |  

Chargebacks911, an international chargeback management and prevention company, released the highly-anticipated findings of its 2024 Cardholder Dispute Index. This comprehensive research study compiles insights “from more than 4,000 consumers who have engaged in chargeback processes with their issuing banks in the past year.” Released in… Read More

December 6, 2023 @ 4:14 pm By Omar Faridi  |  

Instant payment service FedNow offers individuals and businesses many benefits including greater efficiency, quicker access to their money, and reduced transaction costs. Yet, unlike conventional, slower payment methods, FedNow doesn’t offer any form of payment reversal or chargeback functionality. That begs the question: Will FedNow… Read More

November 11, 2023 @ 11:13 am By Omar Faridi  |  

Chargebacks911 and Fi911, the global firm focused on chargeback management technology, has reaffirmed its support of continued discussion “around strategies to reduce the likelihood of friendly fraud, such as the Federal Trade Commission’s (FTC) proposed ‘click-to-cancel’ provision to its 1973 Negative Option Rule.” The provision… Read More

October 24, 2023 @ 10:11 pm By Omar Faridi  |  

nSure.ai, an innovator in AI-driven fraud prevention, and Justt, a firm focused on smart chargeback automation, today announced a new partnership. This collaboration will aim to “provide fraud protection and chargeback management capabilities tailored for high-risk digital transactions in gaming, gift card, and cryptocurrency.” As… Read More

September 18, 2023 @ 8:32 am By Omar Faridi  |  

Justt, a firm focused on smart chargeback automation, announced it has joined Forter‘s Partner Program to help automate and streamline chargeback management at scale within a single platform. Chargebacks are a growing and costly challenge “for merchants with friendly fraud and service chargebacks increasing exponentially… Read More

June 14, 2023 @ 10:14 pm By Omar Faridi  |  

Justt, a chargeback mitigation innovator, announced the launch of a new suite of machine learning powered capabilities designed to revolutionize the way merchants navigate the complex landscape of chargeback management. These innovative features “focus on augmenting merchants’ visibility into and control over the process of… Read More

June 6, 2023 @ 3:07 pm By Omar Faridi  |  

Chargebacks911 and Fi911, the firm focused on chargeback management technology, announced the appointment of payments industry professionals Guy Harris as its Chairman of the board, and Eric M. Hoffman as President of Interbank Solutions and board member. The two experienced and well-connected payments professionals, “who… Read More

May 31, 2023 @ 3:34 pm By Omar Faridi  |  

Chargebacks911, which claims to be the first company dedicated to providing chargeback remediation services to the world’s largest banks and businesses, released its 2023 Chargeback Field Report, “giving retailers and financial institutions an understanding into the current state of friendly fraud, first-party misuse and chargeback… Read More

April 16, 2023 @ 3:42 pm By Omar Faridi  |  

The Federal Trade Commission and the State of Florida have filed suit against Chargebacks911 “for unfairly thwarting consumers who were trying to dispute credit card charges through the chargeback process.” In a complaint filed in federal court, the FTC and Florida charged “that, since at… Read More

April 14, 2023 @ 3:12 pm By Omar Faridi  |  

Riskified (NYSE:RSKD), a key played focused on eCommerce risk intelligence, announced its partnership with Deloitte, which supports fraud and financial crime advisory services, to empower merchants “with real-time insight into how their chargebacks, approval rates and fraud costs compare to similar companies in their space.”… Read More

February 6, 2023 @ 4:03 pm By Omar Faridi  |  

Post-COVID-19 holiday shoppers flocked to online sales “in unprecedented numbers in 2022, bringing along with it an increased risk of chargebacks.” Monica Eaton, founder of Chargebacks911, advises eCommerce merchants “to act now and protect themselves from first-party fraud.” As holiday shoppers navigated the post-COVID-19 inflationary… Read More

December 29, 2022 @ 1:53 pm By Omar Faridi  |  

Driven by the COVID-19 pandemic, U.S. eCommerce sales “increased by 50.5% from 2019 to 2021,” according to an update shared by Chargebacks911. While eCommerce growth is “predicted to slow to 9.4% year over year in 2022, online sales are expected to cross the $1 trillion… Read More