According to the JD Power 2025 U.S. Direct Banking Satisfaction Study, overall customer satisfaction with direct bank checking accounts is 692 (on a 1,000-point scale), which is 24 points higher than the average regional bank and 35 points higher than national banks. Savings account satisfaction… Read More
Read more in: Fintech | Tagged checking account, direct bank, J.D. Power, marcus, Paul McAdam
Customers of the nation’s largest national bank brands have higher levels of confidence that they can meet their financial needs and support them in challenging times, which helps to improve customer satisfaction and increase trust. According to the J.D. Power 2024 U.S. National Banking Satisfaction… Read More
Read more in: Fintech | Tagged capital one, chase, customer satisfaction, J.D. Power, Paul McAdam, td bank
According to the J.D. Power 2024 U.S. Small Business Banking Satisfaction Study released this week, overall customer satisfaction among small business owners has surged 20 points (on a 1,000-point scale) this year as economic outlooks continue to improve, and banks have stepped up their game… Read More
Read more in: General News | Tagged commercial banking, J.D. Power, Paul McAdam, SMB
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