Tagged: john cabell

January 20, 2026 @ 8:17 am By Tony Zerucha  |  

Rising consumer interest in digital wallets, debit and credit cards, BNPL and even cryptocurrency has small business owners accepting more forms of payment than ever before, which puts third-party merchant services providers at the center of their livelihoods. According to the J.D. Power 2026 U.S…. Read More

December 6, 2025 @ 4:57 pm By Tony Zerucha  |  

According to the J.D. Power 2025 U.S. Small Business Credit Card Satisfaction Study, the year-over-year improvement in customer satisfaction is highest among financially unhealthy small businesses for whom credit cards and their rewards programs have become critical business tools. “Merchants report few macroeconomic differences in the… Read More

August 17, 2025 @ 4:12 pm By Tony Zerucha  |  

According to the J.D. Power 2025 U.S. Credit Card Satisfaction Study, 53% of cardholders are currently carrying revolving debt, and 56% are classified as financially unhealthy. While these percentages have risen and fallen during reporting waves of the 2025 study, the result is a bifurcation… Read More

February 7, 2025 @ 11:04 am By Tony Zerucha  |  

According to a new J.D. Power report, more small business owners apply surcharges to customer purchases when using debit and credit cards, digital wallets, BNPL and cryptocurrency. The J.D. Power 2025 U.S. Merchant Services Satisfaction Study found that 34% of merchants are adding fees for… Read More

December 8, 2024 @ 4:23 pm By Tony Zerucha  |  

While 83% of U.S. small businesses expect more good than bad things to happen for their companies, 51% are categorized as financially unhealthy. Among those who are financially unhealthy, 61% are carrying revolving debt on their business credit cards, and  63% are borrowing with those cards… Read More

February 2, 2024 @ 2:44 pm By Omar Faridi  |  

Small business owners are optimistic about the future, with 88% indicating the financial state of their individual businesses is about the same or better off than a year ago, which should bode well for merchant services providers. According to the J.D. Power 2024 U.S. Merchant… Read More

March 20, 2023 @ 8:14 am By Omar Faridi  |  

Buy Now Pay Later (BNPL) usage continues to grow, but “not all these payment plans are experiencing the same level of customer engagement,” according to an update shared with CI. By the end of 2021, shoppers had “spent more than $20 billion using BNPL, and,… Read More

February 4, 2023 @ 4:27 pm By Omar Faridi  |  

  There’s a lot of frustration when credit card readers “do not respond to a customer’s dips, taps and swipes—or require a reset halfway through a transaction.” According to the J.D. Power 2023 U.S. Merchant Services Satisfaction Study, the small business owners “who are fighting… Read More